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DLK Group

End User Support Technician - Intermediate

DLK Group
Cape Town, South AfricaContractMid-levelPosted 1mo ago
End User Support Technician Position Overview An opportunity exists for an End User Support Technician to provide technical support and maintenance of end-user computing environments. The successful candidate will be responsible for supporting desktops, laptops, tablets, smartphones, and related end-user technologies while ensuring the timely restoration of services and functionality. Core Responsibilities
  • Provide technical support for end-user devices, including desktops, laptops, tablets, and smartphones.
  • Troubleshoot, diagnose, and resolve hardware and software issues.
  • Support the end-user environment and assist in the restoration of services and functionality.
  • Provide field support services across various locations as required.
  • Record, track, manage, and escalate incidents, issues, and risks as appropriate.
  • Maintain effective communication with end users and stakeholders regarding support requests and resolutions.
  • Ensure adherence to service standards and operational procedures.
Skills and Competencies
  • Experience supporting end-user computing environments.
  • Strong troubleshooting and problem-solving skills.
  • Effective verbal and written communication skills.
  • Ability to build and maintain positive working relationships with technical teams and business users.
  • Ability to manage, document, and escalate incidents, issues, and risks.
  • Customer-focused approach with strong service orientation.

Requirements

Minimum Qualifications
  • National Diploma, Degree, or relevant technical certification (e.g., MCSE)
  • ITIL Certification
Experience Required
  • Minimum of 2 years' relevant IT support experience
Mandatory Requirements
  • Valid driver's licence
  • Physically fit and able to perform the duties of the role.
  • Willingness to work 8-hour shifts.
  • Willingness and ability to travel within the metro area to Data Centre locations.
  • Minimum of 2 years' relevant IT experience.
Additional Requirements
  • May be required to travel to geographically dispersed sites to provide support to the Head/SPO of Communication Infrastructure Services (CIS).
  • Ability to work effectively in a team environment and independently when required.
  • Strong stakeholder engagement and relationship management skills.
Working Hours and Shifts The role requires 8-hour shift work , operating Monday to Sunday, including public holidays. Shift Time
  • Day Shift 06:00 – 14:00
  • Evening Shift 14:00 – 22:00
  • Night Shift 22:00 – 06:00
  • Lunch breaks are included within each shift.
  • Management reserves the right to amend shift schedules based on operational requirements.
Interview Process
  • Candidates must be willing and available to attend an online interview (Microsoft Teams) if shortlisted.
  • Additional Information
  • Public holidays and weekends form part of the normal shift roster.
  • Travel within the metro area may be required to support operational needs.
Ready to apply? You'll be taken to DLK Group's application page.
End User Support Technician - Intermediate at DLK Group