Responsibilities
• Oversee the daily operations of the Career Pathways Training (CPT) program Compliance & Recruitment Tracking unit, ensuring accurate participant tracking, workflow management, compliance monitoring, and operational reporting activities.
• Directly supervise staff responsible for participant tracking, recruitment support, workflow progression, and compliance-related activities.
• Participate in the recruitment, hiring, onboarding, training, and ongoing development of staff within the CPT Compliance & Recruitment Tracking unit.
• Provide coaching, training, staff development, performance management, and ongoing operational support to ensure workflow consistency and service excellence.
• Support workforce planning, scheduling coordination, workload balancing, and operational coverage needs, including oversight of rotating and extended-hour staffing schedules.
• Oversee CPT participant workflows, service commitment compliance, licensure tracking, employment verification, hardship escalations, and placement outcomes within iCIMS and related systems.
• Monitor operational compliance risks, identify tracking discrepancies, and oversee corrective action efforts related to participant records and workflow management.
• Support recoupment-related processes in alignment with CPT program requirements and internal procedures.
• Lead the development, implementation, and continuous improvement of CPT workflows, tracking procedures, and standard operating procedures (SOPs).
• Collaborate with the Research, Policy & Development (RPD) Data Analysts and internal stakeholders to support workflow enhancements, operational system improvements, reporting functionality, monitor data integrity and applicant tracking software (iCIMS)/other system optimization efforts.
• Generate and oversee operational, compliance, and participant tracking reports while supporting leadership with operational updates and State-related reporting requests.
• Monitor, develop, track, and analyze unit KPIs related to participant engagement, workflow progression, placement outcomes, service commitment compliance, and operational performance in alignment with TEF’s broader CPT and service commitment goals.
• Coordinate with internal teams and employer partners to ensure placement activities align with CPT program and service commitment requirements.
• Support operational planning and coordination for hiring events, recruitment initiatives, participant engagement activities, and CPT-related projects.
• Participate in special projects, workflow improvement initiatives, audits, and departmental operational efforts as assigned.
• Perform additional duties and responsibilities as assigned by leadership.
Qualifications
• Bachelor’s degree in Human Resources, Business Administration, Workforce Development, Operations Management, Public Administration, or a related field required or equivalent experience.
• Minimum five (5) years of experience in workforce development, operations management, compliance tracking, recruitment operations, program coordination, or related operational leadership roles; and a minimum of 2 years of supervisory or team management experience required.
• Strong experience managing teams, operational workflows, compliance monitoring activities, and performance accountability within a fast-paced environment.
• Experience working within applicant tracking systems, preferably iCIMS, including workflow management, participant tracking, reporting, operational oversight, and data auditing functions.
• Experience utilizing CRM systems such as Salesforce for tracking, coordination, and operational reporting purposes preferred.
• Experience developing workflows, SOPs, operational procedures, and staff training materials preferred.
• Strong analytical, organizational, problem-solving, and operational management skills with the ability to manage multiple priorities and implement process improvements.
• Ability to analyze operational data, identify workflow trends, monitor reporting accuracy, and address operational gaps.
• Excellent communication, leadership, and interpersonal skills with the ability to collaborate effectively across departments and with external stakeholders.
• Ability to manage sensitive and confidential participant information with professionalism and discretion.
• Experience supporting grant-funded, workforce development, healthcare workforce, or compliance-driven programs preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint.
• Ability to travel throughout the five boroughs, Hudson Valley, and Long Island to support operational and programmatic initiatives.
• Bilingual or multilingual abilities are a plus.
• This role requires flexibility to work a rotating schedule, including a remote 12 PM – 8 PM shift to support job seekers during extended hours. Staff will rotate between the standard 9 AM – 5 PM shift and the 12 PM – 8 PM shift, with a minimum of two remote days per week scheduled for the 12 PM – 8 PM shift based on division needs.