About Us
Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.
From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.
The Role
We are looking for a motivated and detail-oriented Junior Supply Chain & Operations Manager to support the day-to-day running of our ecommerce supply chain and fulfilment operations.
This is a hands-on, developmental role suited to someone stepping up from a coordinator or analyst position, with responsibility for shipment coordination, carrier support, returns processing, and operational administration. You will work closely with senior team members to ensure smooth operations while building your experience across supply chain and ecommerce.
Key Responsibilities
Freight & Shipment Coordination
Coordinate daily shipments with carriers and freight forwarders
Track orders in transit and provide updates to internal teams
Escalate delivery delays or issues to senior team members
Ensure shipping documentation and data are accurate
Maintain shipment logs and support reporting
Carrier Coordination & Setup Support
Assist in setting up carrier services within systems (WMS/OMS)
Maintain carrier data, service options, and basic rate information
Support testing of shipping labels, tracking links, and service configurations
Act as first-line support for carrier-related operational issues
Escalate integration or system issues to relevant teams
Returns Processing
Support the coordination and processing of customer returns
Ensure returned orders are logged and processed correctly
Work with warehouse teams on restocking and product checks
Maintain returns data and support reporting on volumes and trends
Flag recurring issues or high return rates to management
Ecommerce Operations Support
Assist with daily order fulfilment and dispatch activities
Monitor order queues and help resolve basic operational issues
Liaise with warehouse/3PL teams to ensure orders are processed on time
Support preparation for peak trading periods and promotions
Ensure adherence to defined processes and service levels
Reporting & Administration
Maintain operational trackers and ensure data accuracy
Produce basic reports on shipments, returns, and fulfilment
Support KPI tracking (e.g., dispatch times, delivery performance)
Assist in documenting processes and standard operating procedures
Team & Stakeholder Support
Collaborate with customer service teams to resolve delivery and returns queries
Communicate with logistics partners on day-to-day operational matters
Provide updates to senior team members on issues and performance
Skills & Experience
1–3 years’ experience in logistics, supply chain, or ecommerce operations
Good general understanding of shipping and carrier processes
Familiarity with Power BI or similar tools for tracking and reporting
Strong organisational skills and attention to detail
Good communication skills and willingness to learn
Able to work in a fast-paced, operational environment
Exposure to WMS, OMS, or 3PL environments
Interest in developing a career in supply chain
What's on offer?
Annual bonus scheme
Bi-Annual Dress Allowance
25 days of annual leave (plus bank holidays)
Extra day off for your birthday
Flexible working hours around core hours of 10-4
Early Finish Fridays
Cycle to work scheme
40% staff discount across Club L and Lavish Alice products
Healthcare Cashplan
Free onsite gym
Enhanced pension contribution
Enhanced maternity and sick pay
Free snacks, drinks & treats
Social events