New Hanover CountyFull TimeSenior49k–66k USDPosted 26d ago
Posting number: 202600134
Department: SOCIAL SERVICES
Job classification: Human Services Caseworker, Senior
Posting type: Open
Categories: Social Services
SummaryThis posting is a re-advertisement. Candidates who have previously applied are still under consideration and do not need to reapply.New Hanover County is seeking a customer oriented Human Services Caseworker, Senior to join our Social Services Department. The Senior Human Services Caseworker provides training, mentorship, support, and expertise within an economic service program area.
Essential Duties:
- Develop, coordinate, and deliver program training for new hires and experienced staff to support onboarding, communicate policy and procedural changes, address quality assurance findings and error trends, improve performance, and ensure compliance with federal, state, and county training requirements.
- Conduct quality assurance reviews of case actions completed by new and experienced caseworkers to ensure compliance with federal, state, and county policies, procedures, and departmental standards; identify trends, evaluate program performance, measure training effectiveness and provide timely feedback to employees and supervisors.
- Assist with development of corrective actions and performance improvement strategies.
- Serve as a subject matter expert for Economic Services programs (either FNS, Medicaid, Workfirst, Subsidy Child Care, Energy) by interpreting policy, providing technical guidance to staff and supervisors, resolving complex or problem cases, and troubleshooting eligibility issues within NC FAST.
- Research, analyze, and resolve NC FAST system issues by identifying case errors, creating State Help Desk tickets when necessary, and serving as the agency liaison with the NC FAST State team.
- Complete changes, monitor, analyze, and compile data from various Economic Services reports.
- Develop, maintain, and update policy manuals, standard operating procedures (SOPs), training materials, desk guides, and other program documentation to ensure consistent application of policies and procedures.
- Compile, maintain, and enter data into appropriate computer databases and tracking systems to support quality assurance, training, compliance, and operational reporting.
- Remain current on federal, state, and county policy changes, communicate updates to management and staff using various types of communication, identify training needs, and recommend process improvements to enhance program accuracy and operational efficiency.
- Assist with the processing of Economic Services cases as needed to support operational demands and maintain timely customer service.
- Participate in and support special projects, initiatives, and other assignments that advance departmental priorities and strategic goals.
- Perform work with regular and predictable attendance while consistently meeting the operational and scheduling needs of the department as required by the County and State.
New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. New Hanover County Public Health is a fast paced environment comprised of a team of dedicated professionals who stay committed to the County's goal of superior public health and public safety by providing services in the areas of nutrition, personal health, environmental health, school health, maternal health, child health, community health, counseling, epidemiology, lactation, health education and health administration. Ideal candidates for the Health department must have an eye for detail, the ability to multi task and shift priorities seamlessly and an overwhelming desire to serve the citizens of our county.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
***Hours:Hours are 8:00 AM - 5:00 PM Monday through Friday. On a rotating schedule, certain Tuesdays will be a 9:00 AM - 6:00 PM schedule. Must be available to work during emergency situations.Salary Information:
The hiring range for this position is $48,678 - $65,715. Salary will be determined based on qualifications, internal equity, budget, and market considerations. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.
New Hanover County offers:
- Employer paid 401k contributions;
- Retirement plan through the NC Retirement system;
- Flex time and telework availability, depending on your position;
- Paid sick and personal leave + 13 paid holidays per year;
- Paid parental leave;
- Paid community services leave to give back to our community;
- Education leave to obtain a degree within your line of work;
- Medical, dental, and vision insurance + many other insurance options;
- Onsite, employer-paid health and wellness center;
- Professional development trainings & leadership initiatives;
- Opportunities to make a difference in your community;
- And so much more!
Please check out our careers page atwww.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Examples of dutiesHigh School Diploma or General Equivalency Diploma (GED) and two (2) years of experience working as a caseworker in an economic services program administered at NHC. Education beyond the minimum cannot substitute for required years of experience.
Supplemental informationImportant Applicant Information:
This posting is continuous until filled with a priority consideration date of Wednesday, July 8th. After the priority date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.
Candidates referred to the department will receive an email requesting important information pertinent to the position applied for. Updates regarding your application can be viewed through your applicant portal.
If you have had an interview and would like to inquire about the status of your interview, please contact the hiring manager that you interviewed with.
In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.