Description
At Nayax, we are transforming the world of cashless payments through innovative technology and seamless payment solutions.
Our Professional Services team specializes in delivering integration solutions that connect our products with customers' systems. Working closely with Product, R&D, Support, Sales, and Customer Success teams, we ensure every implementation is successfully delivered from planning to production.
We are looking for an Integration Support Specialist to join our global team. In this role, you will support customers and business partners throughout the integration lifecycle, providing technical guidance, troubleshooting complex issues, and ensuring successful implementations of Nayax solutions.
Your key responsibilities will include:
- Manage technical integrations with customers and business partners from initial setup through production go-live.
- Provide technical guidance during implementation projects and API integrations.
- Support integration development, certification testing, validation, and production deployment.
- Act as the primary point of contact for technical questions related to Nayax APIs and integration processes.
- Understand customers' business, technical, and operational requirements to deliver effective integration solutions.
- Troubleshoot technical issues and collaborate with Product, R&D, Support, Sales, and Customer Success teams to resolve them.
- Maintain and continuously improve internal documentation, workflows, and knowledge base.
- Guide customers throughout the implementation process, ensuring a smooth and successful experience.
Work Schedule
- Full-time (40 hours/week)
- Monday to Friday
- 8:00 AM – 5:00 PM (Brazil Standard Time - BRT)
- Remote position based in Brazil
What We Offer
- Flash Meal & Food Allowance Card: R$1,078.00/month
- Home Office Allowance: R$120.00/month
- SulAmérica Health & Dental Insurance (no monthly premium, no co-payment, nationwide coverage, private room accommodation)
- Childcare Allowance
- Discounts at universities and language schools
- Employee Recognition Platform with gift vouchers
- Employee Referral Program
- Life Insurance
- Wellhub
- Birthday Gift
Requirements
What Makes You a Great Fit:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
- Minimum of 3 years of experience in Technical Support (N1/N2), Integration Support, QA, or a similar customer-facing technical role.
- Experience supporting software integrations and API implementations.
- Strong analytical and troubleshooting skills.
- Ability to quickly learn new technologies and work independently.
- Excellent communication and stakeholder management skills.
- Customer-oriented mindset with the ability to manage multiple priorities.
- Fluent English and Spanish (written and spoken).
Nice to Have
- Experience with payment solutions, fintech, or payment gateways.
- Hands-on experience with REST APIs, JSON, Postman, or similar API testing tools.
- Knowledge of SQL and relational databases.
- Experience working with SaaS products.
- Experience in Agile environments.
- Experience supporting international customers and global projects.
Learn More about Nayax
Nayax Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.