Job Title: Outbound Sales Advisor–English Speaker(Evening Shift)
Location: Tunis, Tunisia
Reporting to: Contact Centre Manager
Overview of Role:
As Outbound Sales Agent you will be required to sell a range of National Pen products to existing customers through Outbound telephone calling.
You will do this by contacting customers using a pre-loaded workflow. In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.
Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.
Primary responsibilities
· Calling existing customers using preloaded workflow and generating increased sales.
· Manage a data base of unassigned accounts with associated Sales Revenue and Key Performance targets.
· Ensure customer issues are dealt with in an efficient manner, informing the customer of any new products and maintaining the highest levels of customer care.
· Ensuring the order and customer details are correctly uploaded onto the system to ensure accuracy on all orders
· Achieve weekly individual sales, calls and revenue targets.
· Attend weekly team catch-up meetings, brainstorm new idea sand sales techniques.
· Maintain up-to-date knowledge of our products and processes, which will be supported by on-going training, support, and coaching.
· Any other duties/projects as directed by Senior Management.
Growth &Career Opportunities
At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.
Requirements & Qualifications
· Fluent in English
· Ideally a minimum of 1 year experience in sales environment with an understanding of the importance of building relationships with key decisionmakers.
· Passionate about delivering customer service and managing customer expectations.
· Excellent communication and negotiation skills.
· Able to maintain professionalism under pressure and handle objections in an appropriate manner.
· An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills.
· Strong experience in Microsoft Office, Excel, and other systems.
· Highly organized with a strong attention to detail and ability to multitask.
· Self-motivated, goal-oriented and results driven.
· Enjoy working in a team environment.
What we Offer
At Pens.com, we are committed to supporting our employees, both professionally and personally by offering:
· Transportation Support: Shuttle service for a stress-free commute.
· Health Insurance: Comprehensive medical coverage to support your well-being.
· Meal Vouchers: Daily meal support to make your workdays easier.
· Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.
· Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.
Our values
At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:
Customers-First:
We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.
Continuous Improvement:
We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.
Goal-Oriented:
We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.
Integrity:
We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.
People-Centric:
We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.
Employee Testimonial
“Working as an Outbound Sales Advisor at Pens.com has helped me sharpen my sales and communication skills while working with international customers everyday. It’s a target-driven environment, but the support from the team and ongoing training really help you grow and succeed.”
—Alex M.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.
About Pens.com
Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.
To learn more, visit:www.PENS.com
Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).
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