We are seeking an experienced Senior Network Services Engineer to manage and support enterprise customer network environments across Italy. In this role, you will be responsible for day-to-day network operations, incident management, customer technical support, circuit lifecycle management, vendor coordination, proactive monitoring, and the delivery of high-quality managed network services.
Clients in 190+ Countries 6,000+ Engineers 200+ Enterprise Clients
We foster an open, collaborative, and growth-oriented culture where individual achievements contribute to team success. From solving complex technical challenges to supporting global enterprise users, we put our people first.
This position is ideal for a hands-on network professional with strong expertise in MPLS, WAN technologies, Cisco networking, secure internet services, telecom provider coordination, and advanced network troubleshooting. You will play a key role in maintaining business-critical network infrastructure while working closely with customers, internal teams, and service providers.
Fluency in Italian is mandatory , as customer communication and coordination with local telecom providers will be conducted in Italian.
Key Responsibilities- Manage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits.
- Provide Level 1 and Level 2 support for network incidents, outages, and service requests.
- Troubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.
- Monitor network health using monitoring tools and proactively identify and resolve potential issues.
- Perform bandwidth utilization, traffic analysis, and circuit health assessments.
- Coordinate circuit installations, upgrades, relocations, terminations, and site migrations.
- Support customer router deployments, refreshes, and replacement activities.
- Liaise with telecom providers and vendors to ensure timely incident resolution and service delivery.
- Provide technical support and regular updates to customers regarding incidents and service requests.
- Collaborate with internal teams including Service Delivery, Operations, Sales, and Finance.
- Maintain accurate documentation of network configurations, circuits, routing, and service records.
- Participate in a 24/7 on-call support rotation.
Requirements
Required Technical Skills- Strong knowledge of MPLS, DIA, WAN, LAN, TCP/IP, VLANs, IP Subnetting, QoS, High Availability, Redundancy, and Failover .
- Hands-on experience with Cisco routers , Cisco IOS, BGP, OSPF, Static Routing, VRFs, and routing troubleshooting.
- Experience configuring and supporting customer premises equipment (CPE), primarily Cisco routers. Exposure to Linux-based routers is advantageous.
- Knowledge of secure internet services, firewall technologies, VPN concepts, and network security best practices.
- Experience with network monitoring and performance analysis tools, SNMP monitoring, traffic analysis, and bandwidth monitoring.
- Strong troubleshooting skills across routing, connectivity, latency, packet loss, circuit outages, and overall network performance.
- Understanding of incident, change, problem, and vendor management processes.
- Minimum 7 years of experience in enterprise networking, telecom support, or managed network services.
- Proven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services.
- Strong expertise in Cisco routing and switching technologies.
- Experience managing customer network devices and CPE routers.
- Experience supporting secure internet connectivity and firewall environments.
- Hands-on experience with network monitoring, traffic analysis, and performance optimization.
- Proven ability to troubleshoot complex network issues and perform root cause analysis.
- Experience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.
- Experience working with telecom providers, managed service providers, and enterprise customers.
- Familiarity with high-availability, business-critical network environments.
- Willingness to participate in a 24/7 on-call support rotation.
- Experience supporting large-scale MPLS environments.
- Experience with router refresh, migration, or infrastructure upgrade projects.
- Knowledge of ITIL processes and service management best practices.
- Experience within the travel, aviation, or transportation industry is an advantage.
- Basic understanding of telecom vendor and contract management.
- Fluent Italian (Mandatory)
- Professional working proficiency in English
Benefits
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis and help deliver world-class IT support to enterprise customers worldwide!