As a Service Engineer, you coordinate the technical specification, integration, and acceptance of network solutions for air traffic management. You act as the primary point of contact for all technical matters related to your long-standing customers and ensure the successful delivery of tailored solutions.In addition, you are responsible for coordinating activities with internationally distributed development teams, ensuring seamless collaboration and alignment throughout the project lifecycle. Key Tasks
- You serve as the primary contact for customers on a 3rd-level/vendor support level, analyzing and resolving system issues.
- You plan and execute system updates and enhancements for complex IT systems.
- Through your close collaboration with customers, you understand their operational requirements and contribute to the continuous improvement of our products.
- You participate in international projects in cooperation with subsidiaries and partner companies.
- You review technical solutions against security requirements, assess necessary measures, and implement them.
- Within project teams, you coordinate engineering activities, monitor their implementation, and evaluate their impact on customer outcomes.
- You have completed education with a focus on Computer Science, Network Engineering, or a related field, and bring at least 10 years of professional experience in Service Engineering or System Engineering.
- You combine strong technical skills with analytical thinking and a collaborative mindset, and you remain calm and solution-oriented even in critical situations.
- You are able to analyze complex issues and communicate them clearly and effectively to different audiences.
- You have a strong interest in customized solutions, virtualization, and network technologies, and you stay up to date with the latest developments in these areas.
- Technologies that are part of your profile include Linux Red Hat, hypervisor platforms (VMware, Linux KVM), scripting languages (e.g., Python, Bash), network protocols (TCP/IP, SIP, HTTP), as well as tools such as Wireshark, Nessus, and Session Border Controllers (SBCs).
- You enjoy working directly with customers and are willing to travel internationally (approximately 25%). Therefore, you have excellent English communication skills.
Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.
TRUSTED OFFICE HOME OFFICE / MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
FITNESS / WORKING HOURS RESTAURANT WORKATION IT-EQUIPMENT PARKING SPACE PROGRAM JOBRAD Benefits
Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.
TRUSTED OFFICE HOME OFFICE / MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
FITNESS / WORKING HOURS RESTAURANT WORKATION IT-EQUIPMENT PARKING SPACE PROGRAM JOBRAD Salary The remuneration for this position consists of: The collective agreement minimum salary of EUR 47,800 gross per year (based on a 38.5 hour week) PLUS an overpayment in line with the market depending on your professional qualifications and experience. What else is important to you? We look forward to receiving questions from our future #ExpertsForASaferWorld. Apply now Discover the best way of working
Laura Odza
HR Recruiting & Talentmanagement | laura.odza@frequentis.com | Social media contact
Working with different personalities is what I love about my job. I would like to support prospective employees in developing their potential at Frequentis. Become part of Frequentis and apply now - our CV parsing will make your application easier and faster! Apply now At Frequentis we don’t just create innovations,we create a kind of wonderto make the world a safer place. READ MORE ABOUT FREQUENTIS CAREER AWARDS