Kuala LumpurFull TimeMid-levelPosted Today
Sales Operations & Planning Manager-MalaysiaKuala LumpurFull-timeSales - Sales managementResponsibilitiesKey Responsibilities
1. Sales Planning & Forecasting
- Develop monthly/quarterly rolling sales forecasts, breaking down targets by channel and region based on historical data, marketing campaigns, and dealer inputs;
- Monitor forecast vs. actual performance, identify gaps, and drive corrective actions in a timely manner.
2. Order & Logistics Coordination
- Oversee dealer order entry, validation, delivery confirmation, and shipment tracking to ensure high order fulfillment rates;
- Collaborate with the Sales Logistics (inbound/outbound) function to optimize warehouse allocation and transportation scheduling, reducing logistics costs and stock-out risks.
3. Inventory & S&OP Management
- Manage finished goods inventory turnover at the country level, developing replenishment plans that balance supply with market demand;
- Coordinate with parts management and warehousing teams to align after-sales parts supply with product sales.
4. Data Operations & Process Optimization
- Build and maintain sales operations dashboards, delivering daily/weekly reports on orders, shipments, inventory, returns, and other KPIs;
- Continuously refine SOPs for sales operations, ensuring closed-loop integration with dealer management, call center, and NPS data.
5. Cross-functional Collaboration
- Partner with marketing, after-sales, finance, and regional managers to support new product launches, promotions, and service policy rollouts;
- Participate in country-level business review meetings, providing operational insights and decision support.
QualificationsQualifications:
- Bachelor’s degree or above, preferably in Supply Chain Management, Business Administration, Statistics, or related fields;
- Minimum 5 years of experience in sales operations, supply chain planning, or order management, with at least 2 years in a team coordination or cross-functional role;
- Hands-on experience with dealer order systems and ERP; advanced Excel and data analytics skills;
- Strong communication and coordination abilities, comfortable working in a multicultural environment;
- Data-driven and results-oriented, capable of handling multiple priorities in a fast-paced setting;
- Proven experience in sales operations or supply chain within the Malaysian local market – familiarity with local business practices and regulations is preferred;
- Fluent in both Bahasa Malaysia and English (spoken and written) – able to communicate effectively with local dealers, government bodies, and cross-functional teams. Chinese is a plus;Apply