Quezon City Hall, PhilippinesFull TimeEntry-levelPosted Yesterday
We're Hiring: Dispatch Coordinator – Philippines
About Excis
Excis is a global IT support leader driven by innovation and collaboration. We are looking for a highly organized and customer-focused Dispatch Coordinator to join our Philippines team. In this role, you will manage service requests, coordinate support activities, and ensure timely ticket resolution while maintaining Service Level Agreement (SLA) compliance.
Our Global Reach
- Supporting clients in 190+ countries
- Network of 6,000+ Engineers
- Trusted by 200+ Enterprise Clients
Requirements
Key Responsibilities- Respond to, create, monitor, and manage helpdesk tickets through to resolution.
- Prioritize and dispatch requests in accordance with established SLAs and business priorities.
- Maintain accurate and up-to-date ticket information within the service management system.
- Coordinate with internal teams and third-party vendors to ensure timely service delivery.
- Support Service Delivery Managers, Project Coordinators, and Team Leads in achieving high levels of customer satisfaction.
- Collect and maintain completed Site Visit Reports (Pre- and Post-Service).
- Perform other duties as assigned.
- Proven experience in IT Support, Service Desk, Technical Support, or Dispatch Coordination .
- Excellent written and verbal communication skills.
- Intermediate understanding of IT Service Level Agreements (SLAs) and service metrics.
- Working knowledge of IT hardware, software applications, networking fundamentals, and ticketing systems.
- Strong organizational skills with the ability to multitask and work independently.
- Willing to work onsite on a 24/7 shifting schedule, including weekends and holidays when required.
- English proficiency: C1
Benefits
Why Join Us:
At Excis, your coordination skills directly impact IT operations, SLA performance, and customer satisfaction. Enjoy professional growth, continuous training, and collaboration with enterprise tools like ServiceNow. Work with modern systems in a global operation serving 190+ countries. Thrive in a 24/7 onsite environment and gain experience in a fast-paced, supportive team.Ready to excel in Dispatch Coordination? Apply now and help drive IT support excellence with Excis in the Philippines!