Posting number: 26HSPH050KC018
Department: Human Services and Public Health
Division: Prevention Grants
Job classification: Case Management Assistant
Posting type: Open
Categories: Community Services, Housing, Mental Health, Social Services, Human Services, Community and Social Services, Office and Administrative Support
SummaryThe Housing Stability area of Human Services Public Health is seeking two Case Management Assistants to join the Homelessness Prevention team to support residents remaining in or newly accessing stable housing and avoid homelessness. These positions will support the Homelessness Prevention team’s eviction prevention strategy, and will provide triage services at housing court, respond to calls from residents needing assistance to maintain their housing, provide navigation and support to residents with housing instability, and support continuous improvement projects with the team and Hennepin County.
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About these position types:
These are limited duration (temporary) full-time, benefit earning position expected to last up to two years.
These positions are internally classified as Case Management Assistants.
Click here to view the job classification specification.
In these positions, you will:
- Provide triage and navigation for residents at risk for eviction, including resource referrals for legal representation, benefits, or supportive services.
- Assist residents with initiating or completing applications for emergency rent assistance.
- Maintain respectful and trauma-informed customer service practices.
- Follow Rent Help Hennepin eligibility policies, keeping up to date on policy and procedure changes.
- Complete triage forms and refer residents to appropriate resources.
- Communicate in a professional and timely manner with customers and housing partners.
- Respond to application inquiries from resident and property managers.
- Follow team communication guidelines when working with community partner agencies.?
- Attend all required one on one, unit, and program meetings.
- Contribute to a positive, inclusive work environment supporting team members, colleagues, and customers.?
- Complete other special projects, as assigned.
Need to have:
- One of the following:
- Two years or more of responsible, paid social service experience providing direct client service.
- A two-year human services certificate.
- Two years or more of college coursework in the behavioral sciences.
- Experience:
- Providing triage and navigation for residents at risk of losing their housing.
- Assisting residents in initiating or completing applications for rent assistance.
- Using the Rent Help Hennepin system.
- Working with community partners serving residents at risk of eviction and homelessness.
- Using Microsoft Office Suite (Excel, Outlook, Teams, and/or Word).
- Knowledge of community resources and social services available to clients.
- Ability to:
- Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
- Make sound, independent judgment.
- Work effectively and collaboratively with external and internal partners.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.
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This posting may be used to fill current and future vacancies.
These positions may have access to systems or other documentation that contains HIPAA data.
Watch this video for application best practices and tips.
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test that may include testing for cannabis and/or a criminal background check.
If you have any questions, please contact:Talent Acquisition division
Hennepin County Human Resources department
Submit a request athennepin.us/ask-hr or 612-348-7855