Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a strong background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development.
Responsibilities
• Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow accordingly
• Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions, and create implementation plans
• Lead and deliver requirements, scoping, and design workshops, ensuring thorough documentation of requirements
• As a senior technical member of the team, deliver hands-on configuration, development, and integration services
• Produce process guides, training guides, and other core project deliverables as needed
• Lead and support practice build efforts, including the development of practice intellectual property (IP)
Skills
• 10+ years within the ITSM industry, including asset management
• 5+ years of experience with the ServiceNow Platform
• 5+ years of professional services/consulting experience
• ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment
• ITAM Certifications: HAM and SAM Pro – SAM Pro or commitment to attaining these certifications within the first 8 weeks of employment
• Experience interpreting software licensing terms and conditions
• Experience in deploying ITAM, HAM, and SAM Pro
• Experience in reconciling software license positions
• Integration experience, including but not limited to SCCM or other software discovery tools
• Participation in at least two full lifecycle ServiceNow implementations
• Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)
• ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within 90 days of hire date)
• Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)
• 2+ years of experience soliciting and documenting requirements and evolving them into successful solutions
• Excellent interpersonal skills and experience in public speaking situations
• Ability to travel up to 20% (post COVID)
• ServiceNow/Web Development experience
• ITIL Certification(s)