Individual Life Administrator

Company: JN Life Insurance Company Limited

Location:  Kingston, Jamaica

Job Type:  Full-Time, On-Site, Clerical, Permanent

About Us:

We are The Jamaica National Group Limited, representing a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

What You'll Do

Provide comprehensive administrative, reporting, and client service support to JN Life's Sales Department. In this role, you will produce and analyze sales reports, maintain accurate records, support brokers and agents, manage regulatory documentation, respond to stakeholder inquiries, and assist orphan clients through policy reviews and product recommendations that contribute to business growth and customer retention.

Key Responsibilities

• Prepare, analyze, and distribute sales-related reports, including commission, production, lapse, MDRT.
• Maintain accurate physical and electronic records, files, and documentation, ensuring data integrity and compliance standards are met.
• Liaise with brokers and agents to ensure sales materials, documentation, and related information remain current and readily available.
• Respond to agent and client queries within established service standards.
• Support sales incentive programmes and manage FSC registration documentation.
• Conduct policy reviews with orphan clients to identify opportunities for product enhancements and cross-selling.
• Deliver accurate, timely service and connect clients with the appropriate resources, products, or support channels.

Core Competencies for Success

• Advanced proficiency in Excel, Power BI, Power Pivot, and other reporting and data analytics tools.
• Strong analytical skills with the ability to interpret, validate, and report on business data.
• Exceptional attention to detail and accuracy when managing reports, documentation, and client records.
• Strong written and verbal communication skills.
• Active listening skills and a customer-focused approach to service delivery.
• Strong organizational and administrative capabilities with the ability to manage multiple priorities.

Success Looks Like

• Accurate sales and business reports are delivered on schedule and provide meaningful insights for decision making.
• Physical and electronic records are maintained with a high degree of accuracy and adherence to company standards.
• Agents, brokers, and clients receive timely, professional, and effective support.
• FSC registration and incentive programme documentation are managed efficiently and accurately.
• Orphan clients receive proactive policy reviews and appropriate product recommendations that support retention and growth.

Why Join Us

• Play a critical role in supporting sales performance through data-driven reporting, operational excellence, and exceptional client service.
• Develop valuable expertise in insurance operations, business analytics, and relationship management within a respected financial services organization.
• Work alongside experienced professionals in a collaborative, performance-focused environment that values accuracy, accountability, and continuous improvement.
• Build your career through ongoing learning opportunities, professional development, and exposure to key areas of the life insurance business.