Digital Operations Manager

Ensure the Digital directorate efficiency:

• Ensure smooth and efficient Workflow across all Digital directorate units and offices:
• Monitoring the daily operations across units.
• Gathering the team feedback through a quarter survey. 
• Improving the workflow according to the team feedback.
• Ensuring resources efficiency.
• Monitoring the workload capacity across all units.
• Monitoring the utilization of the available systems, tools, subscriptions… etc., and action accordingly.
• Keeping up to date with the most efficient tools/systems in the market and subscribe in new tools when needed to improve the productivity.
• Ensuring the Digital team full awareness of operations tools and provide the required training when needed.

• Documenting and monitoring the Digital directorate policies, guidelines, and best practices.

  Managing and controlling the operations:

• Managing communication across the Digital directorate units. 
• Monitoring the Operations system (JIRA) to ensure smooth and effective Operations.
• Managing emergency situations to ensure projects / tasks implementation on time.

• Providing technical support related to the Operations systems (JIRA, Dalet, KWIKmotion, etc.).

  Digital products management:

• Snapchat: managing communication with Snapchat to continually enhance MBC presence and revenue. 

• MBC3:  managing MBC3 digital accounts (social media and website) to achieve the channel objectives. 

  Monitoring the resources performance:

• Weekly and Monthly Snapchat performance.
• Monthly Postproduction Deliverables.
• Monthly MBC3 website performance.
• Monthly Postproduction team KPIs.
• Monthly Social Media team KPIs.
• Monthly feeds usage.

Education:

• Bachelor’s degree in mass communication or any other relevant position in Media. 

Experience:

• 6 - 8 years’ experience in digital content analysis. 

Technical and Behavioral Competencies:

• Deep awareness of the social platform’s properties.
• Very good communication skills.
• Ability to create pricing strategy and business modelling for projects.
• Excellent presentation skills, communication, and management skills.
• Results Oriented
• Conflict Resolution
• Problem Solving
• Strategic Thinking
• Data Analysts