AVA Event Staff

Position:                 AVA Event Staff

Department:       Security

Job Summary:      

Acts as host to guests during AVA and other events. Performs services such as checking tickets to direct guests to assigned seating or providing guests with any pertinent information or assistance needed before, during, and after an event.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Arrives at scheduled time, before an event, in appropriate dress/uniform, and signs in and out according to established procedures.
• Ensures the venue is set and ready for guest arrival prior to gate/door opening as directed (placement of signs, barricades, stanchions, etc.).
• Learns when the gates/doors will open, running time of the show/event, including intermission, and other necessary event related information to prepare the venue and to be able to answer guest questions.
• Ensures that guests are seated in the appropriate area according to their ticket information.
• Resolves ticket and seating issues with ticket office staff.
• Maintains a presence during the event to assist guests.
• Responds quickly and courteously to guest needs, questions, comments, or concerns with answers and/or action.
• Obtains assistance from event supervisor or Security, as appropriate and necessary.
• Reports any need for equipment and supplies to the event supervisor.
• Maintains a high standard and consistency of guest service.
• Generates positive guest public relations and encourage feedback.
• Performs other job-related duties as assigned.

Essential functions of the position:

• Must be able to lift, carry, and transport materials and/or equipment on a frequent basis up to 50 pounds.
• Must be able to sit, walk, or stand for extended periods of time.
• Must be able to bend, twist, kneel, stoop, squat, reach, and escort guests.
• Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with various font sizes in dim lighting. (May utilize small hand-held lighting).
• Must be able to follow both verbal and written directions.
• Must be able to read, write, and effectively communicate with all guests and team members in a positive and professional manner.
• Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.

Knowledge, Skills, and Abilities:

• Knowledge of departmental standards for performance.
• Knowledge of guest service standards.
• Skill in working courteously with the public as well as developing and maintaining good working relationships.
• Ability to understand, adhere to established policies and procedures.
• Ability to provide accurate information to guests regarding venue logistics, such as location of restrooms, phones, and concessions as well as information about the event, general building history, etc.
• Ability to read and verify event tickets and identification documents in dark or dimly lit environments to ensure policy compliance.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Minimum Qualifications:

• Must be at least 18 years old.
• Must be reliable, with a year-round availability for events is required, including the ability to cover urgent, last-minute staffing needs.
• Must be able to work evenings (often past midnight), weekends, holidays, and seasonal vacation periods.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain, and retain a non-gaming license/background check.

Preferred Qualifications:

• Bilingual (English/Spanish).
• A valid driver’s license.