Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:
Supply Chain optimization,
Pricing strategy,
Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the role
We are looking for ambitious, analytical, and customer-focused candidates to join our Upgrade team. As an Upgrade Engineer you will report to the local Upgrade team leader, and you will participate in projects delivered globally. Upgrade engineer is responsible for the implementation of new Inventory versions for our global customers which are leading companies from the construction equipment, automotive, agriculture, aviation industry, and other related fields.
What would you do?
Support the implementation and configuration of Syncron SaaS solutions for enterprise customers
Analyze customer business processes, operational data, and system requirements
Support the software release process
Analyze and implement possibilities for upgrade process automation
Modelling the supply chain and fine-tuning parameters
Testing configuration and ensuring business alignment
Support customers during onboarding and post-implementation phases
Work cross-functionally with Product, Engineering, Customer Success, and Support teams
Develop expertise in supply chain, aftermarket service, and enterprise software solutions
Who you are? / What we expect:
Worked a minimum of 1-2 years’ experience on enterprise software implementations preferably on Aftermarket or Supply Chain/Pricing solutions
Strong analytical and problem-solving skills
Can understand and write basic SQL queries
Take accountability for your customer’s needs and aim to deliver best results for your clients
Ability to understand and document customer requirements
Fluent English to a business level across written and spoken
Excellent communication and interpersonal abilities
Interest in leveraging Information Technology to achieve business objectives
Comfortable working with data, systems, and customer-facing projects
The icing on the cake:
Project experience in consulting, technology, supply chain, analytics, or SaaS
Familiarity with SQL, Excel, Power BI, or ERP system
Exposure to Agile methodologies or project management concepts
Experience working in team-based academic or extracurricular projects
We offer:
Structured onboarding and mentorship from experienced Upgrade engineer
Innovation-Driven Culture – Join a team that thrives on creativity and collaboration.
Global Environment – Work with colleagues and customers across multiple countries.
Flexibility – A hybrid work model that supports work-life balance.
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!
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