PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI. Work Shift: Saturday – Wednesday 12:00am – 8:30am with 30 min unpaid lunch. – this is a 3rd shift position
The State of Wisconsin DOA is looking for Help Desk I.
Top Skills & Years of Experience: Customer Service, Basic IT Troubleshooting, Call center experience = 6 mo. experience
Nice to have skills: Previous IT Support desk call center experience.
Interview Process: Remote Interviews through TEAMS - 1 round
Duration: through 6/30/2027, possibility of extension
Onsite or remote: Onsite. Candidates must be WI residents or willing to relocate to WI at the candidate's expense to a driving distance from Madison prior to starting the role. All of work will be done working in the office on Femrite Drive in Madison WI.
Project details:
This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
Additional details:
This is permanently a 3rd shift position working in the Madison Femrite office and exceptional attendance is expected.
This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours and overtime may be necessary. This position does NOT have on call responsibilities.