Noida, Uttar PradeshFull TimeSeniorPosted 2d ago
Service Excellence | Paytm Soundbox
Role Purpose:Lead Service Excellence by driving operational efficiency, AI-led transformation, capability building, and technology adoption across the Paytm Soundbox service network.
Key Responsibilities:
* Drive Service & Process Excellence* Lead AI adoption and Technology Excellence initiatives* Build Training & Capability Development programs* Improve Network Performance, TAT & Productivity* Own Cross-functional Program Management* Drive Employee Engagement, R&R, Gamification & Contests* Lead Competency Mapping & Certification* Build KPI dashboards and data-driven governance
Preferred Profile:
* 8–12 years of experience in Service Excellence, Operations, AI/Digital Transformation, Program Management, or Learning & Development* Experience managing large field operations* Strong leadership, stakeholder management, technology orientation, and analytical skills
Role Purpose:Lead Service Excellence by driving operational efficiency, AI-led transformation, capability building, and technology adoption across the Paytm Soundbox service network.
Key Responsibilities:
* Drive Service & Process Excellence* Lead AI adoption and Technology Excellence initiatives* Build Training & Capability Development programs* Improve Network Performance, TAT & Productivity* Own Cross-functional Program Management* Drive Employee Engagement, R&R, Gamification & Contests* Lead Competency Mapping & Certification* Build KPI dashboards and data-driven governance
Preferred Profile:
* 8–12 years of experience in Service Excellence, Operations, AI/Digital Transformation, Program Management, or Learning & Development* Experience managing large field operations* Strong leadership, stakeholder management, technology orientation, and analytical skills