ABOUT CoorB
We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.
OUR OPPORTUN ITY
We are looking for an L2 Application Support Engineer to act as the technical escalation point for a financial services technology environment. The role involves investigating and resolving complex incidents across core banking and loan management, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, databases, and third-party integrations.
YOU WIL L
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Investigate and resolve complex incidents escalated by the L1 support team.
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Analyze application logs, system traces, API payloads, and database records to identify root causes.
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Troubleshoot transaction failures, application errors, performance issues, and integration problems.
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Diagnose credit decisioning issues related to business rules, code defects, or external data anomalies.
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Resolve stuck or failed BPM workflows and support manual underwriting processes.
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Investigate loan calculation, repayment schedule, accounting, and data consistency issues.
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Support functional and technical issues across ERP, CRM, HR, and finance modules.
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Troubleshoot API timeouts, payload errors, authentication failures, and third-party service outages.
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Coordinate with external vendors and service providers to resolve integration incidents.
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Execute SQL queries and perform approved data extractions for investigations and reporting.
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Document confirmed defects with clear reproduction steps, logs, payloads, and supporting evidence.
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Escalate software defects to L3 or development teams and track them through resolution
Requirements
QUALIFICATIONS & EXPERIENCE
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3–5 years of experience in L2 application support, production support, or technical operations.
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Experience in banking, fintech, lending, or financial services is required .
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Strong experience analyzing logs, traces, and API payloads using tools such as GCP Operations Suite, ELK, Grafana, or similar platforms.
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Strong understanding of REST APIs, JSON, XML, HTTP errors, and tools such as Postman.
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Hands-on experience supporting core banking or loan management systems such as Temenos, Finacle, Oracle FLEXCUBE, Fineract , or similar platforms.
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Experience supporting ERP and BPM platforms, preferably ERPNext or equivalent.
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Strong SQL skills and experience investigating production data issues.
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Strong analytical, troubleshooting, documentation, and stakeholder-management skills.
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Fluency in Arabic and English is required .
ADDITIONAL REQUIREMENTS
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Ability to work effectively with L1, infrastructure, security, vendors, and development teams
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Willingness to support critical incidents outside standard working hours when required .
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Strong awareness of information security, production controls, and data confidentiality