Pune City, IndiaFull TimeMid-levelPosted 11d ago
1. Delivery Excellence & Operational Performance (35%)
On-Time Delivery Ownership
• Ensure consistent achievement of delivery commitments across all projects and accounts.
• Establish delivery governance mechanisms to monitor project health, risks, dependencies, and
schedule adherence.
• Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.
Resource & Capacity Optimization
• Lead workforce planning, forecasting, project allocation, and utilization management.
• Optimize resource deployment to maximize productivity while maintaining quality standards.
• Eliminate operational inefficiencies and reduce non-billable effort.
Process Excellence
• Develop scalable delivery frameworks, SOPs, and best practices.
• Improve throughput and turnaround times through Lean operational practices.
• Standardize planning and execution methodologies across teams.
Digital & Automation Adoption
• Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows.
• Drive technology adoption to improve productivity, quality, and delivery speed.
• Identify opportunities for workflow digitization and process simplification.
2. Quality Excellence & Continuous Improvement (30%)
Build a Quality-First Culture
• Transform quality from an inspection function into an organizational mindset.
• Ensure quality ownership remains within delivery teams and not solely with QC functions.
• Promote prevention-based quality practices across all programs.
Quality Management Framework
• Strengthen and continuously improve Quality Management Systems (QMS).
• Define quality standards, review mechanisms, and process controls.
• Ensure adherence to internal and client-specific quality requirements.
Root Cause Analysis & Corrective Actions
• Institutionalize RCA methodologies to eliminate recurring issues.
• Drive continuous improvement initiatives using data and quality metrics.
• Create closed-loop feedback systems between production, QC, and customer teams.
Quality Performance Management
Monitor and report:
• First-Time-Right (FTR)
• Rework %
• Defect rates
• Client escalations
• Customer satisfaction metrics
3. Productivity & Profitability Management (20%)
Productivity Leadership
• Establish productivity baselines and improvement targets across business units.
• Develop measurement systems for output, efficiency, and utilization.
• Drive continuous productivity improvements through process optimization and workforce capability
enhancement.
Operational Efficiency
• Identify and eliminate process waste, delays, and effort leakages.
• Improve delivery margins through effective utilization and workflow optimization.
• Leverage automation and standardization to increase overall throughput.
Performance Analytics
• Implement dashboards and KPI reviews for operational decision-making.
• Conduct regular performance reviews with managers and team leaders.
• Use predictive analytics for forecasting workload, capacity, and delivery performance.
4. Client Success & Business Growth (10%)
Strategic Client Partnership
• Develop strong relationships with key clients across the US and UK markets.
• Understand client business objectives and align delivery strategies accordingly.
• Act as a trusted operational advisor for delivery and quality improvement initiatives.
Account Growth Support
• Partner with Sales and Account Management teams to support account expansion.
• Improve customer retention through consistent delivery performance and service excellence.
• Identify opportunities for additional services, efficiencies, and value creation.
Governance & Communication
• Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).
• Present delivery, productivity, quality, and growth metrics to clients and leadership teams.
• Ensure transparent communication of risks, actions, and improvement plans.
5. People Leadership & Organization Development (5%)
High-Performance Culture
• Build a culture of accountability, ownership, discipline, and customer focus.
• Establish clear performance expectations linked to delivery, productivity, and quality outcomes.
• Drive recognition and performance management programs.
Leadership Development
• Coach and mentor General Leads, Team Leads, and future managers.
• Build leadership succession pipelines for organizational growth.
• Develop capabilities aligned with future Delivery Head requirements.
Requirements
Experience • 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations. • Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments. • Proven track record of improving delivery performance, productivity, and customer satisfaction. Quality & Process Excellence • Strong exposure to Quality Management Systems (QMS). • Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred. • Experience building or leading a Quality Center of Excellence (COE) is highly desirable. Commercial & Operational Acumen • Strong understanding of utilization, productivity, project profitability, and operational metrics. • Experience with ERP and project planning systems such as NetSuite, Deltek, or similar platforms. • Expertise in dashboard reporting and data-driven decision-making. Client Management • Experience working with international clients, particularly in US and UK markets. • Demonstrated success managing strategic client relationships and governance programs. Leadership Competencies • Results-oriented and execution-focused. • Strong problem-solving and decision-making capabilities. • High accountability and ownership mindset. • Ability to influence stakeholders and lead organizational change. • Strong communication and team development skills.Benefits
- Learning & development programs
- Growth-oriented organization
- Process-driven work
- Transparent work culture
- Young & vibrant environment
- Work-life balance
- Health insurance
- Annual health check-up