Posting number: 202601695
Department: Police Department
Job classification: Police Communications Manager
Posting type: Open
Categories: Public Safety, Law Enforcement, 911 Telecommunications, Emergency Management
SummaryThe San Jose Police Department (SJPD) is recruiting to fill the Police Communications Manager position in the Bureau of Administration (BOA) in the Communications Division, responsible for managing the answering and dispatching of emergency 9-1-1 calls. The Bureau of Administration (BOA) is one of four bureaus within the Police Department and is comprised of the Communications Division, OperationsSupport Services Division (OSSD), and the Training Division. The Communications Division is comprised of approximately 162.5 civilian employees, with a budget of $27 million. The city recently passed a bond measure for physical improvements of the Police Department's Communications Center. Potential challenges for the new Police Communications Manager include a Computer Aided Dispatch (CAD) upgrade; redistricting of police channels; implementing Next Generation 9-1-1 technologies; staffing issues including hiring and retention of employees; and implementing recommendations made by the Grand Jury and City Auditor.
Examples of duties
Application & Recruitment Process
The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other consideration made unlawful under any federal, state, or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities.
The final filling date is August 21, 2026 To be considered, please electronically submit your resume, cover letter, and a list of three professional references (references will not be contacted in the early stages of the recruitment) to: https://koffassociates.com/police-communications-manager/
For additional information, please contact:
Recruitment Partner: Koff & Associates (koffassociates.com)
Contact Person: Chelsea Freeman
Phone: 510.570.3844
Email: chelsea_freeman@ajg.com
Resumes will be screened based on the criteria outlined in this brochure. Candidates with the most relevant qualifications will be given preliminary interviews by the consultant. Koff & Associates, a Gallagher Company, will report the results to the City. The City will then select candidates to participate in panel interviews. Extensive reference and background checks will be completed on the selected candidate.
QualificationsEducation and Experience
- Education: A Baccalaureate Degree from an accredited college or university in Business, Public Administration, Human Resources Management, Criminal Justice, Public Communications, or other related field.
- Experience: Six (6) years of police, fire, or emergency medical dispatching experience, including three (3) years of supervision experience equivalent to Supervising Public Safety Dispatcher or higher.