1) JOB SUMMARY
Support the administration, operation, enhancement and continuous improvement of KPJ's digital procurement platforms, including SAP Ariba and related integration components.
Serves as the primary functional administrator for SAP Ariba.
Providing end-user support, troubleshooting system issues, maintaining system configurations, coordinating technical changes.
Supporting future SAP S/4HANA procurement transformation initiatives.
2) JOB DESCRIPTION
SAP Ariba System Administration
Administer SAP Ariba modules including Guided Buying, Sourcing, Contracts, Supplier Management and Buying & Invoicing.
Perform user administration, role assignment and system configuration in accordance with governance requirements.
Monitor system performance and ensure business continuity.
Functional & Business Support
Provide functional support to hospitals and business users on procurement processes and SAP Ariba transactions.
Resolve user enquiries and system-related issues within agreed service levels.
Conduct root cause analysis and recommend preventive actions for recurring issues.
System Integration Support
Monitor and support SAP Ariba integrations with legacy ERP and future SAP S/4HANA landscape.
Coordinate issue resolution involving SAP Cloud Integration Gateway (CIG), SAP Business Technology Platform (BTP), Cloud Connector and interface components.
Work with internal and external technical teams to resolve integration issues.
Change & Release Management
Coordinate system enhancements, configuration changes, defect fixes and change requests.
Support testing activities including SIT, UAT and production validation.
Maintain system documentation and deployment records.
SAP S/4HANA Transformation Support
Support procurement workstreams during SAP S/4HANA implementation.
Participate in solution design, business process alignment, testing, data validation and deployment activities.
Assist in rollout planning and post-go-live support.
User Training & Knowledge Management
Develop and maintain user guides, SOPs, training materials and instructional videos.
Conduct user briefings and training sessions for hospitals and procurement users.
Promote system adoption and best practices.
System Monitoring & Continuous Improvement
Monitor recurring system issues and recommend process improvements.
Identify automation opportunities to improve procurement efficiency.
Support implementation of new SAP Ariba capabilities and digital procurement initiatives.
Reporting & Compliance
Prepare operational reports, system performance reports and support metrics.
Maintain documentation for audit, governance and compliance purposes.
Ensure procurement system activities comply with Group policies.
3) JOB REQUIREMENT
Bachelor's Degree in Information Systems, Computer Science, Supply Chain Management, Procurement, Business Administration or related discipline.
Two (2) years or more of experience supporting SAP Ariba or enterprise procurement systems.
Experience supporting procurement business processes.
Experience with SAP Ariba administration.
Experience supporting system integration and interface troubleshooting.
Knowledge of SAP Business Technology Platform (BTP), Cloud Integration Gateway (CIG) and SAP Cloud Connector is an added advantage.
Technical skill on: SAP Ariba Administration (User access, Incident management, SIT/UAT, Procurement Process Knowledge, SAP Ariba modules, and Microsoft Excel and PowerPoint.
Strong analytical and problem-solving skills.
Customer-oriented with excellent communication skills.
Able to manage multiple priorities independently.
Continuous learning mindset, detail-oriented & Collaborative and proactive.