Qatar - DohaFull TimeMid-levelPosted Today
Restaurant General Manager, Al Sufra by Mama Halima
The Restaurant General Manager is responsible for leading all operational, commercial, and guest experience aspects of the hotel’s flagship Lebanese restaurant. This role demands a balance of 5-star luxury service standards (e.g., Forbes) with traditional Levantine hospitality.
The ideal candidate brings deep culinary knowledge of authentic Lebanese/Middle Eastern dining, a proven track record in P&L management, exceptional team leadership, and the finesse to build lasting relationships with high-profile guests, locals, and international travelers.
Application Deadline: 31 August 2026
Department: Food & Beverage
Employment Type: Permanent - Full Time
Location: Qatar - Doha
Description
The Candidate must be a Lebanese NationalThe Restaurant General Manager is responsible for leading all operational, commercial, and guest experience aspects of the hotel’s flagship Lebanese restaurant. This role demands a balance of 5-star luxury service standards (e.g., Forbes) with traditional Levantine hospitality.
The ideal candidate brings deep culinary knowledge of authentic Lebanese/Middle Eastern dining, a proven track record in P&L management, exceptional team leadership, and the finesse to build lasting relationships with high-profile guests, locals, and international travelers.
Key Responsibilities
- Oversee day-to-day front-of-house (FOH) operations and collaborate closely with the Lebanese Executive Chef to ensure seamless back-of-house (BOH) alignment.
- Maintain rigorous 5-star hotel service standards across all touchpoints (greeting, mezza presentation, traditional tableside service, shisha service if applicable, and departure).
- Ensure full compliance with hotel SOPs, local food safety regulations, and HACCP standards.
- Take full accountability for the restaurant’s P&L, budget forecasting, revenue generation, and cost control (food, beverage, labor).
- Drive revenue through strategic marketing, seasonal promotions (e.g., Ramadan, Levantine food festivals), yield management, and corporate/private event bookings.
- Analyze sales data, guest footfall, and average check sizes to optimize menu engineering and profitability.
- Act as the ambassador of the venue, personally greeting regular guests, VIPs, and dignitaries to foster a warm, authentic, and memorable environment.
- Proactively resolve guest feedback and ensure service recovery meets 5-star standards.
- Cultivate local guest loyalty while capitalizing on hotel room guest capture rates.
- Lead, mentor, and inspire a multicultural team, instilling a deep appreciation for authentic Lebanese food, beverage history (including Arak and Levantine wines), and hospitality traditions.
- Conduct regular training programs focusing on menu knowledge, upsell techniques, tableside etiquette, and luxury service protocols.
- Manage staff scheduling, performance reviews, succession planning, and talent retention.