Coimbatore North, IndiaFull TimeMid-levelPosted Today
Who are we
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.
IT Helpdesk Support (GCC)
Job Description
What you will do:
· Act as the initial point of contact for all computer and system related concerns from users, answer queries via phone, email, or helpdesk tickets.
· Maintain a high degree of customer service and adhere to all service management principles.
· Take ownership of end user problems and be proactive in finding resolutions.
· Assist in resolving hardware/software issues for end users.
· Coordinate with vendors to resolve technical issues with desktops and software.
· Train and guide staff on hardware and software usage if necessary.
· Assist management in creating training materials pertaining to computer troubleshooting and usage.
· Provide L1 level of support for end users.
· Assist in technical upgrading and maintaining desktop systems.
· Manage all equipment and perform periodic inventories as required.
· Troubleshoot mobile devices, configure new devices.
· Install and configure computer systems and applications within the company.
· Ability to deploy images for laptops.
· Coordinate application updates with Fulcrum I.T. staff.
· Required to support in EST timezone.