Community Outreach Coordinator - Animal Control- Police Department

Posting number: 202603265

Department: POLICE DEPARTMENT

Job classification: Community Outreach Coordinator - Animal Control Division

Posting type: Open & Promotional

Categories: Administration, Law Enforcement, Animal Control, Customer Service, Office and Administrative Support

The City of Port St. Lucie is an equal opportunity employer.

This position requires the applicant to successfully pass a drug screening. 

Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.

Responsible work in the organization, planning and implementation of community-wide special events, public relations and community information as it relates to the Animal Control Division.  Facilitates the development of public trust and confidence in the City.

This position is considered an "Essential Position" for the purpose of Emergency Management.  Emergency duties will be assigned as needed.   This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials. 

The following duties are illustrative for this position.  The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.  Other duties may be required and assigned.  

• Keeps the mission, vision and values of the City of Port St. Lucie and Police Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.
• Coordinates and increases Public Outreach by disseminating information about Animal Control and its programs to residents at HOA meetings, public and City sponsored events, and fundraisers. 
• Provides education and counseling to the public about humane animal care and responsible pet ownership onsite at events.  
• Promotes community events involving the Animal Control Department.
• Promotes departments’ services and programs to the community through various means, including press releases, flyers brochures, and community calendars.  
• Directs and organizes the Animal Control licensing program to include monitoring sales, recording license data, and collecting information from local veterinarians.
• Guides and facilitates the Animal Control Spay and Neuter program to include obtaining vendors and maintaining records. 
• Handles and coordinates the Animal Control Trap, Neuter, Vaccinate, and Return (TNVR) program to include setting and picking up traps, transporting cats, obtaining vendors, and maintaining records. 
• Oversees and coordinates the Animal Control Bite Prevention program to include setting up and conducting speaking engagements at local schools, daycares, and children foundations. 
• Acts as a liaison between Animal Control and non-profit organizations related to animal welfare and rescue.
• Assists in the development of program enforcement policies concerning pet license registration.
• Monitors the Animal Control Return to Owner program and develops new methods to increase the rate.
• Coordinates projects as assigned. 
• Other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Graduation from an accredited high school or possession of an acceptable equivalency diploma required. Graduation from an accredited college or university with an Associate’s degree in Business preferred. Five (5) years of customer service experience required. One (1) year of experience working in an Animal Control Office, or related field preferred. Possession of a valid driver’s license and maintenance of a clean driving record required, with the ability to obtain a valid Florida driver’s license within 30 days from the date of hire.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of business English, spelling, and punctuation in order to prepare documents, compose letters, etc.
• Knowledge of the Department and City's policies, procedures, and practices.
• Knowledge of State/County/City animal control regulations and animal care procedures. 
• Knowledge of trapping, handling, transporting, and caring for domestic & wild animals. 
• Knowledge of administrative and clerical procedures.
• Knowledge of customer service principles and practices. 
• Knowledge of standard office methods and procedures.
• Extensive knowledge of Microsoft Office Suite software with intermediate to advanced knowledge in creating PowerPoint Presentations. 
• Skilled in public speaking. 
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to communicate effectively in writing and orally.
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to work under pressure and meet deadlines.
• Ability to follow through with assigned tasks.
   
   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up more than 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions that may be adverse and extreme (heat, humidity, cold, rain, etc.). The employee is frequently exposed to noise, dust, fumes, airborne particles, uneven surfaces, heights, and stressful situations, poor lighting, flea-infected areas, moving animals, dead and infected animals, stressful situations, fumes, or airborne particles.

The noise level in the work environment is usually moderate but can be high at times.

Documentation Requirements

Please Read Carefully
  
Applicants, including City of Port St Lucie employees, must upload and submit attached copies of their education credentials with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile, but they will not attach automatically, and you will be deemed ineligible without the proper documentation.
  
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT. 
  
  THE FOLLOWING DOCUMENT(S) ARE REQUIRED AT THE TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:

1. Proof of education in the form of a diploma, degree, or transcripts. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diplomas/degrees are not accepted. Audit/Academic reports are not accepted as substitutions for college transcripts.
2. Driver's License:  A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application; however, within thirty (30) days from the date of hire, a State of Florida Driver's License (Class E or higher) must be presented.

*Approved Credential Evaluation Agencies: 
  
  Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:

• An accredited four-year college or university in the United States, OR
• A current member of the National Association of Credential Evaluation Services (NACES), OR
• A current member of the Association of International Credential Evaluators (AICE), OR
• A recognized Professional Organization

For an additional list of approved credential evaluation agencies, visit the Florida Department of Education
  
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear, and legible for eligibility determination or risk being disqualified. 
  
  Applicants, including City of Port St Lucie employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes will not be reviewed in place of the employment application.
  
  It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.