Dubai, United Arab EmiratesFull TimeExecutivePosted Today
Key Accountabilities
- Explain features / benefits to do comparative selling, service recommendations and demonstrate products.
- Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.
- Achievement of sales targets.
- Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input.
- Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve.
- Ensure stock and cash assigned to without any discrepancies.
- To ensure effective completion of customer and process related tasks including:
- Document verification
- Complete sales transaction
- Cx technical and service Onboarding
- Account changes, migration, upgrades, downgrades
- Technical “usage” support in the form of “how to”
- Self-care registration
- Self-serve assisted support.
- Pay bills, complete recharge.
- Resolve billing disputes or errors.
Qualifications, experience, skills and competencies
Experience:
- Ideally retail experience or customer service role in telecom industry.
- Good understanding of telecom and data products and services.
Qualifications:
- Minimum high school certificate for UAE Nationals and diploma for Expats.
Skills:
- Computer literacy (Word, Excel, Outlook)
- Highly self-motivated and able to act on own abilities.
- Effective listening skills that deliver against customer needs
- Passion and motivation for overachieving against KPIs without compromising customer service.
- Great at networking and building genuine and productive relationships.
- Interest in and awareness of technology mobility within local area
- Working collaboratively
- Influencing and persuading
- Delivery of results
- Focusing on the customer
- Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.