HR Officer – Talent & Performance

Job Title: HR Officer – Talent & Performance

Location: Lusaka, Zambia

Reporting To: Human Capital Business Partner

Job Purpose:

To support the organization’s strategic objectives by overseeing talent acquisition and performance management processes, ensuring the organization attracts, develops, and retains high-quality talent while promoting a performance-driven and engaged workforce.

Key Responsibilities:

• Oversee recruitment and talent acquisition, including identifying staffing gaps, coordinating job postings, screening candidates, supporting interviews, and onboarding.
• Partner with line managers to understand workforce needs and provide guidance on hiring decisions.
• Manage and track performance management processes, including KPI setting, appraisals, performance reviews, and monitoring PIPs.
• Identify performance gaps, analyse trends, and recommend interventions such as coaching, training, or development programs.
• Support talent development initiatives, succession planning, and high-potential employee programs.
• Support employee engagement and recognition initiatives to strengthen organizational culture and retention.
• Prepare and analyse recruitment, performance, and talent reports for management decision-making.
• Provide HR advisory support to managers on talent acquisition, performance management, and policy matters.
• Oversee HR administrative tasks related to recruitment and performance processes as needed.

Qualifications & Experience:

• Degree in Human Resources, Business Administration, or related field.
• Minimum 2–5 years’ experience in talent acquisition and performance management.
• Knowledge of performance management frameworks, talent development, and recruitment practices.
• Knowledge of Zambian labour laws and HR best practices.
• Paid membership of ZIHRM.

Skills & Attributes:

• Strong analytical, leadership, and coordination skills.
• Ability to influence and partner effectively with managers at all levels.
• Excellent reporting, presentation, and communication skills.
• High level of professionalism, discretion, and confidentiality.
• Proactive and able to balance HR responsibilities.