Ambassador Connector Supervisor

Posting number: 14M00000058

Department: Neighborhood & Community Services

Job classification: Ambassador Connector Supervisor*

Posting type: Open

Categories: Community Services, Management

Summary

This classification supervises the activities of Ambassador Connectors, who engage with community groups and citizens, including attending meetings and connecting residents to city services and programs. Duties may include;: conducting supervisory duties; coordinating weekly community events; hosting community resource tables promoting city services and resources; and identifying gaps in service delivery in the community, connecting residents to critical resources and services, distributing surveys and promoting events, handling and elevating concerns and inquiries as needed, and participating in trainings, workshops, and site visits (field trips) designed to enhance knowledge of city services and resources. 

Incumbents supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

Salary range for this hourly position is $25.00-$26.00 Examples of duties

• Supervise, mentor, and support a team of Community Ambassadors, providing guidance and resources needed to succeed
• Organizing and participating in community events and activities to boost awareness of city programs and foster positive relationships (e.g. resource tables, outreach campaigns, and information sessions)
• Participating in workforce development activities including digital literacy, career exploration, and resume or GED support
• Engaging with the community both offline and online, responding to inquiries and providing assistance as needed
• Collaborating with marketing and communications teams, and other city departments to create content that engages the community and promotes the city
• Gathering and providing feedback to guide future initiatives and improve services
• Developing and implementing strategies for community engagement and growth
• Providing regular updates and reports on community issues, needs, and interests
• Identifying partnership opportunities with local businesses and other organizations to further community goals
• Support conflict resolution and promote inclusive, respectful interactions within neighborhoods
• Staying informed about developments and trends related to local issues and city programming
• Act as a point of contact during emergencies, providing support and coordinating response efforts.

Qualifications

Knowledge (some combination of the following):

• Community Outreach techniques and best practices
• Knowledge of existing City resources, programs, and departments
• Feedback collection methods such as surveys
• Community Engagement strategies 

Skills (some combination of the following):

• Engaging community members to understand their needs and connect them with relevant resources, programs, and opportunities
• Planning, promoting, and executing community events, both online and offline, to enhance engagement and participation
• Helping community members navigate available resources and opportunities
• Effective oral and written communication, including newsletters, social media, and other channels
• Maintaining accurate records of community interactions, outreach activities, and event participation, and providing regular reports

Abilities (some combination of the following):

• Show initiative, work independently, and proactively identify and address community needs
• Develop and maintain relationships with key community stakeholders, organizations, and influencers to foster collaboration and support
• Collaborate closely with other departments and team members to align community initiatives with organizational goals

Minimum Training and Experience:

• High school diploma or equivalent is required

• At least one year or more experience in community engagement, customer service, public relations, or related fields
• At least one year of experience in a supervisory or leadership role, managing teams, setting goals, and evaluating performance
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Supplemental informationENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.